Why did you charge my credit card for 5 users when we actually have only 3?

The responsibility for managing your billing plan rests with you. It's imperative to align the number of units you require for each category to accurately reflect your specific needs. The rationale behind your selection of a particular quantity of units in each category is unique and tailored to your operational context. Consequently, when you decide to remove a company, user, or employee, it becomes essential to proactively update your billing plan to ensure congruence.

We lack insight into the rationale behind your unit allocation, making it crucial for you to monitor and adjust your billing plan in line with your evolving requirements. By maintaining this proactive approach, you can ensure that your billing accurately mirrors your usage and that you're optimally aligned with your plan. This conscientious practice empowers you with cost-effective and precisely tailored billing, contributing to a seamless financial management experience.